1. Who We Are

Makrotek Services Limited is a company that provides cloud-based solutions and services from leading providers such as Microsoft, AWS, Zoom, and Malwarebytes. As a reseller, we collect only basic information necessary to process orders and provide customer support. Most of the data related to your use of these services is collected, stored, and managed directly by the respective vendor. This Privacy Policy outlines how we collect, use, store, and share personal data in connection with our services.

2. Information We Collect

In the course of providing our services, we collect the following personal information:

Basic Contact Information: Name, email address, phone number, billing address, and company name (if applicable).
Payment Information: Credit card details and billing information necessary for processing payments.

Please note, Makrotek Services Limited does not collect or store usage data, device information, or any other data generated by your use of the vendor(s) services (e.g., Microsoft 365, AWS, Zoom, Malwarebytes). This information is collected and managed directly by the relevant service provider. You should review the privacy policies of these providers for more information about how they handle your data.

3. Use of Information

We use the personal information we collect primarily for the following purposes:

To process your orders and manage your account.
To communicate with you regarding the services we provide, including billing, support, and service updates.
To send marketing communications (which you can opt out of at any time).

Since the majority of data is collected directly by the third-party vendors, we do not use or process your usage data, device data, or any sensitive information related to the use of these services.

4. Storage and Protection of Information

The personal information we collect is stored securely. We use industry-standard encryption and security protocols to protect your data from unauthorized access, alteration, or disclosure.

Cloud Service Providers: Since we are reselling cloud services, most of the data related to your usage of services (such as email data in Microsoft 365) is stored and protected by the respective service providers. These providers implement their own security measures to safeguard your data.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, the personal information we collect may be shared in the following circumstances:

Vendor Partners: We may share your information with our service partners, such as Microsoft, AWS, Zoom, and Malwarebytes, to facilitate service delivery, account management, and customer support. These vendors are responsible for collecting and managing your data as per their own privacy policies.
Legal Requirements: We may disclose your personal data to law enforcement or government authorities if required by law, such as in response to a subpoena, court order, or legal process.

Please note that any data collected by the third-party service providers (such as your usage data, device information, or communication data) is subject to their respective privacy policies. We encourage you to review the privacy policies of these vendors for details on how they handle your personal information.

6. Data Retention

We retain the personal information we collect for as long as necessary to process your orders, fulfill customer support requests, and comply with legal obligations. Since we do not collect or store usage data from third-party services, the retention of this data is managed by the respective vendors.

You should refer to the privacy policies of Microsoft, AWS, Zoom, and Malwarebytes for details on how long they retain your data and how you can manage or delete it.

7. Your Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct or update any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., where required by law).
Opt-out of Marketing: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in any marketing email we send.

For any requests regarding the data you have shared with vendor partners, please refer to their privacy policies, as they are the primary custodians of the data generated through their services.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your experience on our website and analyze how users interact with our site. These cookies help us improve our website and provide relevant advertising.

Cookie Management: You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may impact your experience on our website.

9. International Data Transfers

Since we work with global service providers such as Microsoft and AWS, your personal information may be transferred and stored in countries outside of your country of residence. These transfers are governed by the service providers’ data transfer policies and compliance mechanisms.

Please refer to the privacy policies of these service providers for more information on their data transfer practices.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. If we make significant changes to the policy, we will notify you by email or by posting an update on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us at:

Makrotek Services Limited
Email: info@makrotekservices.com

For questions about how your data is handled by our vendor partners providers, please review their respective privacy policies.